Frequently Asked Questions
1.
What is karat?
2. Can I find 100% pure white gold?
3.
What is a carat?
4.
What are the 4C’S?
5.
How can I check the status of my order?
6.
How can I track my order, while it is being shipped?
7.
How long will it take for me to get my ring once I order it?
8.
How can I find out my ring size?
9.
I know my ring size in other international measurements.
How can I find out how to convert it to 10. American
measurements?
11.
I am between two ring sizes, how can I order a ring in my
size?
12.
If I order my ring and it does not fit me can I get it
resized?
13.
You (WeddingBands.com) have sent me the wrong sized ring, what
should I do?
14.
You (Weddingbands.com)
have sent me the wrong ring, what should I do?
15. I would like to make a suggestion
on a wedding band I want?
16. Is it secure to buy a wedding
ring from Weddingbands.com?
What
is karat?
Karat is simply used to indicate the purity of gold. Gold
is actually a mixture of gold and other metals. 24-karat is
pure gold(999% gold, 24K), 18-karat is 75% pure, and 14-karat is 58.33%
pure gold. For
more information about gold or other precious metals, click on
the Precious
Metals link located under the Information menu
on the left side of the web page.
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Can I
find 100% pure white gold?
No. White
gold, is yellow gold with added alloys to give it a white
appearance. We
offer 14-karat and 18-karat white gold, which means that
either 14 or 18 parts of the actual metal, out of a total of
24 are gold. The
rest of it is a mixture of alloys that gives the gold a white
color. More information concerning our rings or precious metals can
be found on our About
Our Rings and Precious
Metals page. Just
click on the link.
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What
is a carat?
The term carat is used to measure the weight of a diamond.
Further knowledge of this can be found under the “How
to Buy Diamonds” article.
This article is located in the Information section,
located on the left side of the page under the Search Bar.
Just click on the link titled “How
to Buy Diamonds.”
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What
are the 4C’S?
The 4C’s are Cut, Color, Clarity, and Carat.
A further description of these 4 characteristics of
diamonds can be found in the “How
to Buy Diamonds” located under Information.
Just click on the link.
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How
can I check the status of my order?
To check the status of the order just click on the
Order
Status
either in the
top, right hand corner of the web page or just the click on
the blue hyperlink in this text.
Put in your order number and name into the fields
given, and you can view your order status.
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How
can I track my order, while it is being shipped?
Click on the
Order
Status
link, either at
the top right hand corner of the web page or the blue
hyperlink in this text. Put
in the tracking number that we emailed you, into the field
given. If you do
not have your tracking number, click on the “email me my
tracking number” link, and we will email it to you.
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How
long will it take for me to get my ring once I order it?
We promise to make every effort to get your ring to you in
a prompt manner. Many
wedding bands are in stock.
However, certain sizes, materials, and handmade wedding
bands require 4-7 working days to manufacture. If any delays occur during the manufacturing process,
we will contact you as soon as possible.
When planning your order we
suggest planning for this manufacture time, along with the
shipping time, which you can choose from our many options.
Please refer to our Delivery
Transit Chart, located in our Delivery
page. You can
either click on the blue hyperlink in this text, or click on
the link under the Information bar located on the left side of
the page.
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How
can I find out my ring size?
You can request a free ring sizer from us, by clicking on
the “Ring
Sizer” link, located under the Information
bar on the left side of the web page.
Another alternative is to go to a local jeweler and get
your ring finger sized by your local jeweler.
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I know
my ring size in other international measurements.
How can I find out how to convert it to American
measurements?
We have a helpful International Sizing Chart to help
convert your measurement to our American measurement.
The chart is located under Information, on the left
side of the page. Click
on
Ring
Sizing Chart, and convert your international
size to our standard size.
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I
am between two ring sizes, how can I order a ring in my size?
We do offer quarter sizes for individuals with
in between ring sizes (i.e. 7.25). You can select the sizes while looking at the products.
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If I
order my ring and it does not fit me can I get it resized?
If the wedding ring you ordered does not fit your finger
size, you can return it once within Thirty (30) days from the
date shipped to be sized or exchanged for the proper size.
Just specify your correct finger size.
If you need a size change after the thirty
(30) days, you can still get the correct size but there may be an additional charge. You always
have the ability to get the ring sized at any time.
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You
(WeddingBands.com)
have sent me the wrong sized ring, what should I do?
Email the Return
Authorization Department at
RMA@Weddingbands.com
or call the Customer Service Department at (888)-422-4333,
explain the situation and we will email you an RMA number and
instructions for sending it back for the right ring size.
[Top]
You
(Weddingbands.com)
have sent me the wrong ring, what should I do?
Email the Return
Authorization Department at
RMA@Weddingbands.com
or call the Customer Service Department at (888)-422-4333,
explain the situation and we will email you an RMA number and
instructions for sending it back for the right ring.
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I
would like to make a suggestion on a wedding band I want?
At Weddingbands.com,
we would like to make your wedding band purchase as
comfortable as possible; it is for this reason that we added a
Wish List.
You can use this
Wish
List
to make suggestions on both wedding rings you have
seen on our online store, and products you would like to see.
We also allow you to use this
Wish
List
to make suggestions about our website.
To get to the Wish List page
just click on either the blue hyperlinks within the text, or
the link at the top, right hand corner of the website.
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Is
it secure to buy a wedding ring from Weddingbands.com?
Yes it is. If
that statement is not enough to win over your confidence, we
invite you to read our “Security
and Privacy Statement”, by clicking on the blue
hyperlink in the text. weddingbands.com
is a VeriSign Secure Server Processing site.
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