Frequently Asked Questions
1. What is karat?
2. What is a carat?
3. Can I find 100% pure white gold?
4. What are the 4C'S?
5. What is the difference between comfort and non-comfort fit rings?
6. How does script and block engraving look?
7. Can I see the difference between matte, brush, and polish finish?
8. How can I check the status of my order?
9. How can I track my order, while it is being shipped?
10. How long will it take for me to get my ring once I order it?
11. Why is a signature required for delivery of my purchase?
12. Why can't my order be left in my mailbox or at my doorstep?
13. What happens if I miss the delivery?
14. Do you ship internationally?
15. How can I find out my ring size?
16. I know my ring size in other international measurements. How can I find out how to convert to American measurements?
17. I am between two ring sizes, how can I order a ring in my size?
18. If I order my ring and it does not fit me can I get it resized?
19. WeddingBands.com sent me the wrong sized ring, what should I do?
20. Weddingbands.com sent me the wrong ring, what should I do?
21. I would like to make a suggestion on a wedding band I want?
22. Is it secure to buy a wedding ring from Weddingbands.com?
If you can't find your question here feel free to email us at CustomerService@WeddingBands.com
1. What is karat?
Karat is simply used to indicate the purity of gold. Gold is actually a mixture of gold and other metals. 24-karat (24K) is 99.9% pure gold, 18-karat (18K)is 75% pure gold, and 14-karat (14K) is 58.33% pure gold. For more information about gold or other precious metals, click on the Precious Metals link located under the Information menu on the left side of the web page.
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2. What is a carat?
The term carat is used to measure the weight of a diamond. Further knowledge of this can be found under the "How to Buy Diamonds" article. This article is located in the Information section, located on the left side of the page under the Search Bar. Just click on the link titled "How to Buy Diamonds."
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3. Can I find 100% pure white gold?
No. White gold, is yellow gold with added alloys to give it a white appearance. We offer 14-karat and 18-karat white gold, which means that either 14 or 18 parts of the actual metal, out of a total of 24 are gold. The rest of it is a mixture of alloys that gives the gold a white color. Most white gold has a rhodium plating to create a more lustrous white color like platinum. This process has become a standard in the jewelry industry More information concerning our rings or precious metals can be found on our About Our Rings and Precious Metals page. Just click one of the links.
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4. What are the 4C's?
The 4C's are Cut, Color, Clarity, and Carat. A further description of these 4 characteristics of diamonds can be found in the "How to Buy Diamonds" located under Information. Just click on the link.
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5. What is the difference between comfort and non-comfort fit rings?
Most of the wedding rings, anniversary rings, men's wedding bands, and women's wedding bands on WeddingBands.com are comfort fit. That means the edges are round on the inside of the ring, where it touches the skin. This allows for the ring to slide on easier. Non-comfort fit ringshave a straight edge on the inside. You can find an image of the two types of ring here: Comfort fit vs. Non-Comfort Fit
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6. How does script and block engraving look?
Script is standard cursive writing and block is standard text. You can find a sample of the different style of engravings here: Engraving Styles
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7. Can I see the difference between matte, brush, and polish finish?
Yes. You can find a sample of the different finishes here: Ring Finishes
[Top]
8. How can I check the status of my order?
To check the status of the order just click on the Order Status either in the top, right hand corner of the web page or click on the blue hyperlink in this text. Put in your order number and email address into the fields given. You can then view your order status or you can email Customer Service at CustomerService@WeddingBands.com. We would be happy to provide you with an updated status of your order.
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9. How can I track my order, while it is being shipped?
Click on the Order Status link, either at the top right hand corner of the web page or the blue hyperlink in this text. The tracking number will show in the order status update. You will also have an email sent containing the tracking number once your order has been shipped. Put in the tracking number that we emailed you or from order status update into the appropriate tracking site. If you are missing any information on your order, please email us at CustomerService@WeddingBands.com and we will gladly assist you.
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10. How long will it take for me to get my ring once I order it?
We promise to make every effort to get your ring to you in a prompt manner. Plain gold, plain platinum, and plain palladium wedding bands can be manufactured very quickly with a turnaround time between 2-3 days. However, certain sizes, materials and handmade wedding rings require 5-7 working business days to manufacture. Shipping time will be in addition to this manufacturing time and does not include weekends. If any delays occur during the manufacturing process, we will contact you as soon as possible.
When planning your order we suggest planning for the manufacturing time, along with the shipping time, which you can choose from our many options. Also, if you are not sure if the ring will be made in time for your event date, please feel free to call our Customer Service at 1-888-422-4333 or email us at CustomerService@WeddingBands.com. We will provide you with a give you a better estimate on delivery.
Please refer to our Delivery Transit Chart, located in our Delivery page . You can either click on the blue hyperlink in this text or click on the link under the Information bar located on the left side of the page.
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11. Why is a signature required for delivery?
WeddingBands.com wants to insure the order is delivered directly to you or the individual you approve to receive the package. As a manufacturer and seller of items made with precious metals and gemstones, we have a legal and ethical responsibility to sell and deliver to verifiable end-users. We also take our obligations to you, our customer, for the trust you have placed in us with your personal information very seriously. Your protection is our protection and vice-versa.
[Top]
12. Why can't my order be left in a mailbox or at the doorstep?
Doing either of those things creates an extremely unsecure situation for the package. If you need to make other delivery arrangements, then please contact WeddingBands.com at 1-888-422-4333 or email us at CustomerService@WeddingBands.com. Our customer service personnel will gladly assist you in finding the best way to deliver your order.
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13. What happens if I miss the delivery?
You can call the delivery service and make arrangements to pick up your package. The carrier will make several attempts to deliver your package before sending it back to us.
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14. Do you ship internationally?
Yes. We ship to a wide range of countries around the world. We mainly deal with countries in Europe and North America; as well as countries like Australia and New Zealand. Please be aware that you are responsible for any duties and taxes applied by your country. Since this varies between countries and changes frequently, we can only provide estimates of the duties and taxes. If you are not sure about delivery to your country, please feel free to email our Customer Service at CustomerService@WeddingBands.com . We will gladly answer any questions about international delivery.
[Top]
15. How can I find out my ring size?
You can request a free ring sizer from us, by clicking on the "Ring Sizer" link, located under the Information bar on the left side of the web page. We highly recommend requesting our ring sizers to get the best size based on our measurements. If you do not have time to receive the ring sizer, then another alternative is to go to a local jeweler and get your ring finger sized by your local jeweler. When going to a jewelry store to have your finger sized, we have several suggestions that will aid you in making sure you are getting the correct size. All jewelers have ring sizers of several styles. These sizers will have full and half sizes marked on each individual sizer. Remember that WeddingBands.com does offer quarter sizes so take that into consideration when trying on the sizers. Look at the ring sizer that fits you best and personally read the size marked on that specific ring, i.e. 6 or 6-(which is 6.5). Try on a few rings in the store, particularly ones that are the same millimeter width and similar style, if possible. A band 8.0mm wide or wider may require a quarter size increase to ensure the correct fit. We recommend trying on both a comfort fit and a non comfort fit to see the difference, and to find your preference.
[Top]
16. I know my ring size in other international measurements. How can I find out how to convert it to American measurements?
We have a helpful International Sizing Chart to help convert your measurement to our American measurement. The chart is located under Information, on the left side of the page. Click on Ring Sizing Chart, and convert your international size to our standard size.
[Top]
17. I am between two ring sizes, how can I order a ring in my size?
We do offer quarter sizes for individuals with in between ring sizes (i.e. 7.25). You can select the sizes while looking at the products.
[Top]
18. If I order my ring and it does not fit me can I get it resized?
If the wedding ring you ordered does not fit your finger size, you can return it once within Thirty (30) days from the date shipped to be sized or exchanged for the proper size. Just specify your correct finger size.
If you need a size change after the thirty (30) days, you can still get the correct size but there may be an additional charge. You always have the ability to get the ring sized at any time.
[Top]
19. WeddingBands.com sent me the wrong sized ring, what should I do?
Email the Return Authorization Department at RMA@Weddingbands.com or call the Customer Service Department at (888)-422-4333, explain the situation and we will email you an RMA number and instructions for sending it back for the right ring.
[Top]
20. WeddingBands.com sent me the wrong ring, what should I do?
Email the Return Authorization Department at RMA@Weddingbands.com or call the Customer Service Department at (888)-422-4333, explain the situation and we will email you an RMA number and instructions for sending it back for the right ring.
[Top]
21. I would like to make a suggestion on a wedding band I want?
At Weddingbands.com, we would like to make your wedding band purchase as comfortable as possible; it is for this reason that we added a Wish List. You can also email Customer Service at CustomerService@Weddingbands.com
You can use this Wish List to make suggestions on both wedding rings you have seen on our online store, and products you would like to see. We also allow you to use this Wish List to make suggestions about our website.
To get to the Wish List page just click on either the blue hyperlinks within the text, or the link at the top, right hand corner of the website.
[Top]
22. Is it secure to buy a wedding ring from WeddingBands.com?
Yes it is. If that statement is not enough to win over your confidence, we invite you to read our "Security and Privacy Statement," by clicking on the blue hyperlink in the text. Weddingbands.com is a VeriSign Secure Server Processing site.
[Top]
1. What is karat?
2. What is a carat?
3. Can I find 100% pure white gold?
4. What are the 4C'S?
5. What is the difference between comfort and non-comfort fit rings?
6. How does script and block engraving look?
7. Can I see the difference between matte, brush, and polish finish?
8. How can I check the status of my order?
9. How can I track my order, while it is being shipped?
10. How long will it take for me to get my ring once I order it?
11. Why is a signature required for delivery of my purchase?
12. Why can't my order be left in my mailbox or at my doorstep?
13. What happens if I miss the delivery?
14. Do you ship internationally?
15. How can I find out my ring size?
16. I know my ring size in other international measurements. How can I find out how to convert to American measurements?
17. I am between two ring sizes, how can I order a ring in my size?
18. If I order my ring and it does not fit me can I get it resized?
19. WeddingBands.com sent me the wrong sized ring, what should I do?
20. Weddingbands.com sent me the wrong ring, what should I do?
21. I would like to make a suggestion on a wedding band I want?
22. Is it secure to buy a wedding ring from Weddingbands.com?
If you can't find your question here feel free to email us at CustomerService@WeddingBands.com
1. What is karat?
Karat is simply used to indicate the purity of gold. Gold is actually a mixture of gold and other metals. 24-karat (24K) is 99.9% pure gold, 18-karat (18K)is 75% pure gold, and 14-karat (14K) is 58.33% pure gold. For more information about gold or other precious metals, click on the Precious Metals link located under the Information menu on the left side of the web page.
[Top]
2. What is a carat?
The term carat is used to measure the weight of a diamond. Further knowledge of this can be found under the "How to Buy Diamonds" article. This article is located in the Information section, located on the left side of the page under the Search Bar. Just click on the link titled "How to Buy Diamonds."
[Top]
3. Can I find 100% pure white gold?
No. White gold, is yellow gold with added alloys to give it a white appearance. We offer 14-karat and 18-karat white gold, which means that either 14 or 18 parts of the actual metal, out of a total of 24 are gold. The rest of it is a mixture of alloys that gives the gold a white color. Most white gold has a rhodium plating to create a more lustrous white color like platinum. This process has become a standard in the jewelry industry More information concerning our rings or precious metals can be found on our About Our Rings and Precious Metals page. Just click one of the links.
[Top]
4. What are the 4C's?
The 4C's are Cut, Color, Clarity, and Carat. A further description of these 4 characteristics of diamonds can be found in the "How to Buy Diamonds" located under Information. Just click on the link.
[Top]
5. What is the difference between comfort and non-comfort fit rings?
Most of the wedding rings, anniversary rings, men's wedding bands, and women's wedding bands on WeddingBands.com are comfort fit. That means the edges are round on the inside of the ring, where it touches the skin. This allows for the ring to slide on easier. Non-comfort fit ringshave a straight edge on the inside. You can find an image of the two types of ring here: Comfort fit vs. Non-Comfort Fit
[Top]
6. How does script and block engraving look?
Script is standard cursive writing and block is standard text. You can find a sample of the different style of engravings here: Engraving Styles
[Top]
7. Can I see the difference between matte, brush, and polish finish?
Yes. You can find a sample of the different finishes here: Ring Finishes
[Top]
8. How can I check the status of my order?
To check the status of the order just click on the Order Status either in the top, right hand corner of the web page or click on the blue hyperlink in this text. Put in your order number and email address into the fields given. You can then view your order status or you can email Customer Service at CustomerService@WeddingBands.com. We would be happy to provide you with an updated status of your order.
[Top]
9. How can I track my order, while it is being shipped?
Click on the Order Status link, either at the top right hand corner of the web page or the blue hyperlink in this text. The tracking number will show in the order status update. You will also have an email sent containing the tracking number once your order has been shipped. Put in the tracking number that we emailed you or from order status update into the appropriate tracking site. If you are missing any information on your order, please email us at CustomerService@WeddingBands.com and we will gladly assist you.
[Top]
10. How long will it take for me to get my ring once I order it?
We promise to make every effort to get your ring to you in a prompt manner. Plain gold, plain platinum, and plain palladium wedding bands can be manufactured very quickly with a turnaround time between 2-3 days. However, certain sizes, materials and handmade wedding rings require 5-7 working business days to manufacture. Shipping time will be in addition to this manufacturing time and does not include weekends. If any delays occur during the manufacturing process, we will contact you as soon as possible.
When planning your order we suggest planning for the manufacturing time, along with the shipping time, which you can choose from our many options. Also, if you are not sure if the ring will be made in time for your event date, please feel free to call our Customer Service at 1-888-422-4333 or email us at CustomerService@WeddingBands.com. We will provide you with a give you a better estimate on delivery.
Please refer to our Delivery Transit Chart, located in our Delivery page . You can either click on the blue hyperlink in this text or click on the link under the Information bar located on the left side of the page.
[Top]
11. Why is a signature required for delivery?
WeddingBands.com wants to insure the order is delivered directly to you or the individual you approve to receive the package. As a manufacturer and seller of items made with precious metals and gemstones, we have a legal and ethical responsibility to sell and deliver to verifiable end-users. We also take our obligations to you, our customer, for the trust you have placed in us with your personal information very seriously. Your protection is our protection and vice-versa.
[Top]
12. Why can't my order be left in a mailbox or at the doorstep?
Doing either of those things creates an extremely unsecure situation for the package. If you need to make other delivery arrangements, then please contact WeddingBands.com at 1-888-422-4333 or email us at CustomerService@WeddingBands.com. Our customer service personnel will gladly assist you in finding the best way to deliver your order.
[Top]
13. What happens if I miss the delivery?
You can call the delivery service and make arrangements to pick up your package. The carrier will make several attempts to deliver your package before sending it back to us.
[Top]
14. Do you ship internationally?
Yes. We ship to a wide range of countries around the world. We mainly deal with countries in Europe and North America; as well as countries like Australia and New Zealand. Please be aware that you are responsible for any duties and taxes applied by your country. Since this varies between countries and changes frequently, we can only provide estimates of the duties and taxes. If you are not sure about delivery to your country, please feel free to email our Customer Service at CustomerService@WeddingBands.com . We will gladly answer any questions about international delivery.
[Top]
15. How can I find out my ring size?
You can request a free ring sizer from us, by clicking on the "Ring Sizer" link, located under the Information bar on the left side of the web page. We highly recommend requesting our ring sizers to get the best size based on our measurements. If you do not have time to receive the ring sizer, then another alternative is to go to a local jeweler and get your ring finger sized by your local jeweler. When going to a jewelry store to have your finger sized, we have several suggestions that will aid you in making sure you are getting the correct size. All jewelers have ring sizers of several styles. These sizers will have full and half sizes marked on each individual sizer. Remember that WeddingBands.com does offer quarter sizes so take that into consideration when trying on the sizers. Look at the ring sizer that fits you best and personally read the size marked on that specific ring, i.e. 6 or 6-(which is 6.5). Try on a few rings in the store, particularly ones that are the same millimeter width and similar style, if possible. A band 8.0mm wide or wider may require a quarter size increase to ensure the correct fit. We recommend trying on both a comfort fit and a non comfort fit to see the difference, and to find your preference.
[Top]
16. I know my ring size in other international measurements. How can I find out how to convert it to American measurements?
We have a helpful International Sizing Chart to help convert your measurement to our American measurement. The chart is located under Information, on the left side of the page. Click on Ring Sizing Chart, and convert your international size to our standard size.
[Top]
17. I am between two ring sizes, how can I order a ring in my size?
We do offer quarter sizes for individuals with in between ring sizes (i.e. 7.25). You can select the sizes while looking at the products.
[Top]
18. If I order my ring and it does not fit me can I get it resized?
If the wedding ring you ordered does not fit your finger size, you can return it once within Thirty (30) days from the date shipped to be sized or exchanged for the proper size. Just specify your correct finger size.
If you need a size change after the thirty (30) days, you can still get the correct size but there may be an additional charge. You always have the ability to get the ring sized at any time.
[Top]
19. WeddingBands.com sent me the wrong sized ring, what should I do?
Email the Return Authorization Department at RMA@Weddingbands.com or call the Customer Service Department at (888)-422-4333, explain the situation and we will email you an RMA number and instructions for sending it back for the right ring.
[Top]
20. WeddingBands.com sent me the wrong ring, what should I do?
Email the Return Authorization Department at RMA@Weddingbands.com or call the Customer Service Department at (888)-422-4333, explain the situation and we will email you an RMA number and instructions for sending it back for the right ring.
[Top]
21. I would like to make a suggestion on a wedding band I want?
At Weddingbands.com, we would like to make your wedding band purchase as comfortable as possible; it is for this reason that we added a Wish List. You can also email Customer Service at CustomerService@Weddingbands.com
You can use this Wish List to make suggestions on both wedding rings you have seen on our online store, and products you would like to see. We also allow you to use this Wish List to make suggestions about our website.
To get to the Wish List page just click on either the blue hyperlinks within the text, or the link at the top, right hand corner of the website.
[Top]
22. Is it secure to buy a wedding ring from WeddingBands.com?
Yes it is. If that statement is not enough to win over your confidence, we invite you to read our "Security and Privacy Statement," by clicking on the blue hyperlink in the text. Weddingbands.com is a VeriSign Secure Server Processing site.
[Top]
