Frequently Asked Questions

General Inquiries

  1. What is the difference between comfort and non-comfort fit rings?
  2. How does script and block engraving look?
  3. Can I change the diamonds to other colored gemstones like sapphires, ruby, and emerald?
  4. Where can I view your policies?

About WeddingBands.com

  1. How long have you been in business?
  2. Where are you located?
  3. What do I receive with my ring? Is there a warranty?
  4. Is it secure to buy a wedding ring from Weddingbands.com?
  5. Why are your prices so low?
  6. Do you provide discounts?

Ring Sizing

  1. How can I find out my ring size?
  2. How should a wedding ring fit?
  3. I am between two ring sizes, how can I order a ring in my size?
  4. I know my ring size in other international measurements. How can I find out how to convert to American measurements?
  5. If I order my ring and it does not fit me can I get it resized?

Manufacturing

  1. Why do some of your rings take longer to deliver?
  2. What metals do you use to manufacture rings?
  3. Are your rings hollow or plated?
  4. What is the difference between polish, brush, and matte finish?
  5. What is the diamond quality in the rings?
  6. Where can I make a suggestion on a wedding band I want?

Shipping

  1. What are my shipping options?
  2. How long does it take to receive a ground shipped package?
  3. Why is signature required for delivery of my purchase?
  4. Can you ship to my P.O. Box?
  5. Do you ship internationally?
  6. Why can't my order be left in my mailbox or at my doorstep?
  7. What happens if I miss the delivery?

Order Status

  1. How can I check the status of my order?
  2. How can I track my order, while it is being shipped?
  3. How long will it take for me to get my ring once I order it?
  4. WeddingBands.com sent me the wrong size or ring, what should I do?

Education

  1. What is a karat?
  2. What is a carat?
  3. Can I find 100% pure white gold?
  4. What are the 4C's?
If you can't find your question here feel free to email us at CustomerService@WeddingBands.com or Help@WeddingBands.com

General Inquiries

1. What is the difference between comfort and non-comfort fit rings?
Most of the wedding rings, anniversary rings, men's wedding bands, and women's wedding bands on WeddingBands.com are comfort fit. That means the edges are round on the inside of the ring, where it touches the skin. This allows for the ring to slide on easier. Non-comfort fit rings have a straight edge on the inside. You can find an image of the two types of ring here: Comfort fit vs. Non-Comfort Fit
Comfort Fit vs Non-Comfort Fit

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2. How does script and block engraving look?
Script is standard cursive writing and block is standard text. You can find a sample of the different style of engravings here: Engraving Styles
Engraving Styles

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3. Can I change the diamonds to other colored gemstones like sapphires, ruby, and emerald?
Yes, we can change the diamonds to other colored gemstones. Sapphires come in every color except red. We can use emeralds and rubies as well. If you would like to change the diamonds to sapphire, ruby, or emerald, then please feel free to email or call us for pricing and ordering information. You may contact one of our Customer Service representatives at 1-888-422-4333 or email us at CustomerService@WeddingBands.com or Help@WeddingBands.com.
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4. Where can I view your policies?
You may view our policies Here If you have any questions, feel free to contact one of our Customer Service representatives at 1-888-422-4333 or email us at CustomerService@WeddingBands.com or at Help@WeddingBands.com.
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About WeddingBands.com

5. How long have you been in business?
WeddingBands.com started as Princess Jewelers in 1985, located in St. Paul, Minnesota. With over 25 years of experience under our belt in bridal jewelry, wedding bands, and diamond jewelry, we moved online in 1996 as WeddingBands.com.
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6. Where are you located?
We are currently located in Burnsville, MN about 20 minutes south of Minneapolis. Our office address is:

WeddingBands.com
Corporate Offices
1296 County Road 42 West
Burnsville, MN 55337-4431

You can find the rest of our contact information on our contact us page
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7. What comes with my ring?
Every ring comes with FREE USA Ground Shipping, a FREE Gift Box, an Appraisal, a Life-Time Warranty, and a 30-day Return if you are unhappy with the ring for any reason.
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8. Is it secure to buy a wedding ring from WeddingBands.com?
Yes it is. If that statement is not enough to win over your confidence, we invite you to read our "Security and Privacy Statement," by clicking on the blue hyperlink in the text. Weddingbands.com is a VeriSign Secure Server Processing site.
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9. Why are your prices so low?
Because we manufacture all the rings, we're able to sell them to you at costs well below other retailers and even wholesalers. Our wedding bands are all solid and never hollow.
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10. Do you provide discounts?
No, we do not provide any discounts. Our prices are competitive because we manufacture the rings by order, passing the savings to our customers.
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Ring Sizing

11. How can I find out my ring size?
You can request a free ring sizing kit from us, by clicking Here. We highly recommend requesting our kit to get the best size based on our measurements. If you do not have time to receive the kit, an alternative is to go to a local jeweler and get your ring finger sized.

Here are a few tips to keep in mind to make sure you are getting the correct size. Remember that WeddingBands.com does offer quarter sizes so take that into consideration when trying on the sizing kit. Look at the ring that fits you best and personally read the size marked on that specific ring, i.e. 6 or 6-(which is 6.5).

Try on a few rings in the store, particularly ones that are the same millimeter width and similar style, if possible. A band 8.0mm wide or wider may require a quarter size increase to ensure the correct fit. We recommend trying on both a comfort fit and a non-comfort fit to see the difference, and to find your preference.
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12. How should a wedding ring fit?
There are a few things to keep in mind when trying to size your ring perfectly
  1. The ring should go on easily.
  2. The ring should feel comfortable on your finger.
  3. It should come off with a little resistance.
  4. If you think you're between our half sizes, don't fret, we offer quarter sizes on all our rings on WeddingBands.com.
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13. I am between two ring sizes, how can I order a ring in my size?
We do offer quarter sizes for individuals with in between ring sizes (i.e. 7.25). You can select the sizes while looking at the products.
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14. I know my ring size in other international measurements. How can I find out how to convert it to American measurements?
We have a helpful International Sizing Chart to help convert your measurement to our American measurement. The chart is located under Information, on the left side of the page. Click on Ring Sizing Chart , and convert your international size to our standard size.
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15. If I order my ring and it does not fit me can I get it resized?
If the wedding ring you ordered does not fit your finger size, you can return it once within Thirty (30) days from the date shipped to be sized or exchanged for the proper size. Just specify your correct finger size.

If you need a size change after the thirty (30) days, you can still get the correct size but there may be an additional charge. You always have the ability to get the ring sized at any time.
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Manufacturing

16. Why do some of your rings take longer to deliver?
We manufacture every ring to order to ensure you get a ring that's new and never been worn by anyone. You wouldn't go to a restaurant expecting to be served something that's been sitting out for display. You shouldn't with your wedding ring either. After all you're paying for a ring that will be YOURS forever, and not for something that's been sitting in a warehouse or jewelry store for months being tried by dozens of people. To help you better plan the time needed for your ring to be manufactured, please use the following guide.
  • Plain Rings take 1-2 business days to manufacture.
  • Handcrafted, classic, hand-carved, and diamond wedding rings take 4-6 business days to manufacture.
  • Designer and contemporary can take up to 7 business days to manufacture.

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17. What metals do you use to manufacture rings?
We manufacture our wedding bands using a variety of materials and continue to look to offer even more variety. As of now, we offer 14 KT white and yellow gold, 18 KT white and yellow gold, platinum, palladium, titanium, tungsten, cobalt chrome, and combinations.

If you have any requests about a ring style that you would like in a different metal, please contact us. We'll be more than glad to help you with all your requests.
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18. Are any of your rings hollow or plated?
None of our rings are hollow or plated. We manufacture using solid materials, and pride ourselves with using the finest material, and newest manufacturing techniques to bring you the highest quality product for the lowest price possible.
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19. What is the difference between polish, brush, and matte finish?
You can find a sample of the different finishes here: Ring Finishes.
At WeddingBands.com, we can finish the ring in three different ways. The polished finish is shiny, reflective, and glossy. There are no marks on the band and the metal is polished to a reflective shine. The brush finish has a textured finish; which look like tiny-brush like marks on the ring. It is not a shiny finish and has a dull look. The matte finish is a satin and smooth finish. It is dull and looks like fogged up window. You will not have any reflective look.
Ring Finishes

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20. What is the diamond quality used in the rings?
At WeddingBands.com, we use the finest quality diamonds. We use diamonds that are cut to the maximum brilliance. The clarity in all of our diamonds are VS1-2 and the color is G-H.
Diamond Clarity
Diamond Color

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21. Where can I make a suggestion on a wedding band I want?
At Weddingbands.com, we would like to make your wedding band purchase as comfortable as possible; it is for this reason that we added a Wish List. You can also email Customer Service at CustomerService@Weddingbands.com or at Help@WeddingBands.com

You can use this Wish List to make suggestions on both wedding rings you have seen on our online store, and products you would like to see. We also allow you to use this tool to make suggestions about our website.
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Shipping

22. What are my shipping options?
On every ring we manufacture we offer FREE UPS USA Ground Shipping, which can take 1-6 days depending on where you live in the United States. We also offer, UPS Second Day Air, Next Day Air, USA Saturday, Canada, Europe, International, and Military APO/AE Free.
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23. How long does it take to receive a ground shipped package?
Please consult the following chart to know how much time it will take to receive your ring if you decide to do FREE UPS USA Ground Shipping.

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24. Why is a signature required for delivery?
WeddingBands.com wants to insure the order is delivered directly to you or the individual you approve to receive the package. As a manufacturer and seller of items made with precious metals and gemstones, we have a legal and ethical responsibility to sell and deliver to verifiable end-users. We also take our obligations to you, our customer, for the trust you have placed in us with your personal information very seriously. Your protection is our protection and vice-versa.
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25. Can you ship to my P.O. Box?
Because we ship through UPS, they are unable to deliver to a post office box. Also due to the value of the goods we ship, we always ship insured and require a signature. Because of this we require a signature for all our deliveries.
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26. Do you ship internationally?
Yes. We ship to a wide range of countries around the world. We mainly deal with countries in Europe and North America; as well as countries like Australia and New Zealand. Please be aware that you are responsible for any duties and taxes applied by your country. Since this varies between countries and changes frequently, we can only provide estimates of the duties and taxes. If you are not sure about delivery to your country, please feel free to email our Customer Service at CustomerService@WeddingBands.com or at Help@WeddingBands.com. We will gladly answer any questions about international delivery.
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27. Why can't my order be left in a mailbox or at the doorstep?
Doing either of those things creates an extremely unsecure situation for the package. If you need to make other delivery arrangements, then please contact WeddingBands.com at 1-888-422-4333 or email us at CustomerService@WeddingBands.com or at Help@WeddingBands.com . We will gladly assist you in finding the best way to deliver your order.
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28. What happens if I miss the delivery?
You can call the delivery service and make arrangements to pick up your package. The carrier will make several attempts to deliver your package before sending it back to us.
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Order Status

29. How can I check the status of my order?
To check the status of the order just click on the Order Status either in the top, right hand corner of the web page or click on the blue hyperlink in this text. Put in your order number and email address into the fields given. You can then view your order status or you can email Customer Service at CustomerService@WeddingBands.com or at Help@WeddingBands.com. We would be happy to provide you with an updated status of your order.
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30. How can I track my order, while it is being shipped?
Click on the Order Status link, either at the top right hand corner of the web page or the blue hyperlink in this text. The tracking number will show in the order status update. You will also have an email sent containing the tracking number once your order has been shipped. Put in the tracking number that we emailed you or from order status update into the appropriate tracking site. If you are missing any information on your order, please email us at CustomerService@WeddingBands.com and we will gladly assist you.
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31. How long will it take for me to get my ring once I order it?
We promise to make every effort to get your ring to you in a prompt manner. Plain gold, plain platinum, and plain palladium wedding bands can be manufactured very quickly with a turnaround time between 2-3 days. However, certain sizes, materials and handmade wedding rings require 5-7 working business days to manufacture. Shipping time will be in addition to this manufacturing time and does not include weekends. If any delays occur during the manufacturing process, we will contact you as soon as possible.

When planning your order we suggest planning for the manufacturing time, along with the shipping time, which you can choose from our many options. Also, if you are not sure if the ring will be made in time for your event date, please feel free to call our Customer Service at 1-888-422-4333 or email us at CustomerService@WeddingBands.com. We will provide you with a give you a better estimate on delivery.

Please refer to our Delivery Transit Chart, located in our Delivery page. You can either click on the blue hyperlink in this text or click on the link under the Information bar located on the left side of the page.
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32. WeddingBands.com sent me the wrong sized ring, what should I do?
Email the Return Authorization Department at RMA@Weddingbands.com or call the Customer Service Department at (888)-422-4333, explain the situation and we will email you an RMA number and instructions for sending it back for the right ring.
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Education

33. What is a karat?
Karat is simply used to indicate the purity of gold. Gold is actually a mixture of gold and other metals. 24-karat (24K) is 99.9% pure gold, 18-karat (18K)is 75% pure gold, and 14-karat (14K) is 58.33% pure gold. For more information about gold or other precious metals, click on the Precious Metals link located under the Information menu on the left side of the web page.
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34. What is a carat?
The term carat is used to measure the weight of a diamond. Further knowledge of this can be found under the "How to Buy Diamonds" article. This article is located in the Information section, located on the left side of the page under the Search Bar. Just click on the link titled "How to Buy Diamonds."
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35. Can I find 100% pure white gold?
No. White gold, is yellow gold with added alloys to give it a white appearance. We offer 14-karat and 18-karat white gold, which means that either 14 or 18 parts of the actual metal, out of a total of 24 are gold. The rest of it is a mixture of alloys that gives the gold a white color. Most white gold has a rhodium plating to create a more lustrous white color like platinum. This process has become a standard in the jewelry industry More information concerning our rings or precious metals can be found on our About Our Rings and Precious Metals page. Just click one of the links.
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36. What are the 4C's?
The 4C's are Cut, Color, Clarity, and Carat. A further description of these 4 characteristics of diamonds can be found in the "How to Buy Diamonds" located under Information. Just click on the link.
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